Cancellation & Rescheduling
Last updated: 18 October 2026
1. Rescheduling your session
You can move your session free of charge with at least 48 hours’ notice before your scheduled date. Your deposit moves with the new date, as long as it falls within 60 days of your original booking.
2. Changing your mind close to your session
Changes requested with less than 48 hours’ notice can’t be accepted, and the deposit is kept. This is what allows us to hold your production crew and equipment for your date.
3. If we need to change your session
On the rare occasion we need to move or cancel your session, you can choose between a full refund of your deposit or priority rebooking to a new date of your choice.
4. Location changes
If your mobile location doesn’t pass our pre-session security and acoustic screening, we’ll help you find a better option, or move your session to our production base — at the same date and rate, with no additional charge.
5. Contact
To reschedule or discuss a cancellation, email concierge@jovaelia.com or sign in to your client area.