Privacy Policy

When you submit an enquiry or make a booking, we collect the details you provide: your name, email address, phone number, and the information needed to plan your session (session date and time, location address, security contact details, and any brand asset or brand guideline links you share with us).

We do not collect or store your card or M-Pesa details ourselves. Deposit and balance payments are handled by our payment gateway, which processes and secures that information under its own security standards.

We use the information you give us to respond to your enquiry, confirm and screen your booking, process your deposit and balance payments, create your client account once a guest deposit clears, email you your sign-in details, and deliver your production.

We do not use tracking or advertising cookies on this site. Your browser’s local storage is used for two small, functional things: remembering your currency preference (KES/USD), and holding a temporary payment reference so we can confirm a guest booking when you return from our payment provider. Neither of these leaves your device or is shared with third parties.

We share your information only where it is needed to deliver the service you booked: with our payment gateway to process your deposit and balance, and with the Jovaelia client portal when your account is created after a deposit clears so you can sign in and view your booking.

We do not sell or rent your personal information to anyone.

We keep booking and enquiry records for as long as needed to deliver your production, meet our accounting and legal obligations, and support any questions you may have about a past booking.

You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing concierge@jovaelia.com.

We operate a zero-cash policy and route all payments through a secure, encrypted payment gateway, so your card and M-Pesa details never pass through our own servers. We take reasonable technical and organisational steps to protect the information we do hold.

We may update this policy from time to time to reflect changes to our services. The version in effect at the time of your booking or enquiry is the one that applies to it.

Questions about this policy or your information can be sent to concierge@jovaelia.com.