Terms & Conditions

A booking is only confirmed once a 50% deposit has been paid and cleared. The deposit is non-refundable once your slot is confirmed.

The remaining 50% balance is collected on location before recording begins.

You can move your session free of charge with at least 48 hours’ notice. Your deposit moves with it, as long as your new date is within 60 days of the original booking.

Changes with less than 48 hours’ notice can’t be accepted, and the deposit is kept.

If we ever need to change your session, you can choose a full refund or priority rebooking. See our full Cancellation and Rescheduling policy for details.

We operate a zero-cash policy. All deposits and balances are paid digitally — by M-Pesa, debit card, or credit card — through our secure payment gateway. No cash is accepted at any point.

Sessions take place either at our production base in Nairobi or at a mobile location of your choosing.

Mobile locations go through a short security and acoustic screening before the booking is finalised. If a location does not meet our standards, we will help you find a better option, or move your session to our production base at the same date and rate, with no additional charge.

Our 48-hour delivery promise begins the moment raw footage is handed over at the end of your session. You will receive your edited master, vertical social clips, and mastered audio within that window.

Delays caused by incomplete brand assets, late asset approval, or circumstances outside our control are not counted against the 48-hour window.

If you book as a guest, an account is created automatically once your deposit clears, and your sign-in details are sent to the email address you provided. You can use that account to sign in to the client portal and view your booking.

Ownership and usage rights for your delivered footage and edits are confirmed with you at the time of booking and may vary by package. If you have a specific usage requirement (broadcast, paid advertising, resale, etc.), let our production desk know before your session so it can be reflected in your booking.

We take reasonable care in the planning and execution of every session. To the extent permitted by law, our liability for any claim arising from a booking is limited to the amount you paid for that booking.

We are not liable for delays or losses caused by events outside our reasonable control, including venue access issues, power outages, or third-party payment or courier failures.

We may update these terms from time to time to reflect changes to our services or policies. The version in effect at the time of your booking is the one that applies to that booking.

These terms are governed by the laws of Kenya. Any dispute arising from a booking will first be addressed directly with our production desk.

Questions about these terms or an existing booking can be sent to concierge@jovaelia.com.